Privacy Policy
Your privacy is important to us. This policy explains how Hua Env collects, uses, and protects your personal information.
Introduction
Hua Env ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in connection with our laboratory filtration products and services.
Information We Collect
Personal Information
We may collect the following personal information when you:
- Contact us for product inquiries or quotes
- Register for an account or newsletter
- Place orders or request samples
- Participate in surveys or feedback requests
This may include: Name, email address, phone number, company name, job title, billing and shipping addresses, payment information, and communication preferences.
Technical Information
We automatically collect certain technical information when you visit our website:
- IP address and browser information
- Device type and operating system
- Pages visited and time spent on our website
- Referring website and search terms
How We Use Your Information
Business Operations
- • Process and fulfill orders
- • Provide customer support
- • Send product information and quotes
- • Manage accounts and relationships
- • Process payments and shipping
Communications
- • Send newsletters and updates
- • Notify about new products
- • Share industry insights
- • Conduct surveys and research
- • Provide technical support
Website Improvement
- • Analyze website usage patterns
- • Improve user experience
- • Optimize content and features
- • Ensure website security
- • Debug technical issues
Legal Compliance
- • Comply with legal obligations
- • Protect against fraud
- • Enforce terms and conditions
- • Respond to legal requests
- • Maintain business records
Information Sharing and Disclosure
Important Notice
We do not sell, rent, or trade your personal information to third parties for marketing purposes. We only share information as described below.
Service Providers
We may share information with trusted third-party service providers who assist us in operating our business, such as payment processors, shipping companies, email service providers, and website hosting services.
Business Partners
We may share information with authorized distributors or partners when necessary to fulfill orders or provide services in your region.
Legal Requirements
We may disclose information when required by law, court order, or government regulation, or to protect our rights, property, or safety.
Data Security
Security Measures
- SSL encryption for data transmission
- Secure data storage systems
- Regular security assessments
- Access controls and authentication
Data Protection
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.
Your Rights and Choices
Access and Correction
You have the right to access, update, or correct your personal information. Contact us to review or modify your data.
Data Portability
You may request a copy of your personal information in a commonly used, machine-readable format.
Opt-Out
You can unsubscribe from marketing communications at any time using the unsubscribe link in our emails.
Data Deletion
You may request deletion of your personal information, subject to legal and business requirements.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand user preferences.
Essential Cookies
Required for website functionality and security.
Analytics Cookies
Help us understand how visitors use our website.
Marketing Cookies
Used to deliver relevant advertisements.
You can control cookie preferences through your browser settings or our cookie consent banner.
International Data Transfers
As a global company serving customers worldwide, your personal information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information, including:
- Standard contractual clauses approved by relevant authorities
- Adequacy decisions by regulatory bodies
- Binding corporate rules and certification mechanisms
Data Retention
We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, including:
Business Records
- • Customer accounts: Duration of relationship + 7 years
- • Order history: 7 years for tax and legal purposes
- • Financial records: As required by law
Marketing Data
- • Newsletter subscriptions: Until unsubscribed
- • Website analytics: 26 months maximum
- • Marketing preferences: Until withdrawn
Children's Privacy
Age Restriction
Our services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you believe we have collected information from a child under 16, please contact us immediately.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will:
- Update the "Last updated" date at the top of this policy
- Notify you of significant changes via email or website notice
- Provide additional notice or obtain consent as required by law
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
General Inquiries
Data Protection Officer
LIXIA DISTRICT, JINAN CITY,
SHANDONG PROVINCE, P.R. CHINA
Response Time: We aim to respond to all privacy-related inquiries within 30 days. For urgent matters, please mark your communication as "Urgent - Privacy Request."